CUSTOMER SUPPORT

How can we help?

Need help with an Alphard product or service? Tell us what happened and how it affects your work.

ALPHARD OPERATING LAYER

Connected systems. Controlled workflows.

Product data · Shopify catalogs · Guided shopping · Assembly lines · Price & inventory feeds

SUBMIT A REQUEST

Send a support request.

Include the steps you took, what you expected, and any error message.

Do not include passwords, API keys, or payment information.

If the form does not load, open the support form in a new window.

COMMON QUESTIONS

Frequently asked questions

What should I include in a support request?

Include the product, steps taken, expected result, error message, and business impact.

Should I include passwords or API credentials?

No. Keep passwords, API keys, payment details, and private customer data out of this form.

How are work-blocking issues prioritized?

Issues that stop production, block orders, or put data at risk receive priority review.

Can support help with a new workflow or integration?

Yes. New workflows and integrations may need a separately scoped project.